Terms and Conditions: This Terms of Use Agreement is a legal agreement between you and Mierra Hair LLC. By ordering hair, you are agreeing to the terms and conditions whether or not you have read or signed them. We may at any time modify these terms of use and will post a copy of the amended agreement. This agreement contains warranty and liability disclaimer. By using this site, you accept and agree to the terms and conditions of this agreement without any modifications, additions, or deletions. If you do not agree to the terms of use explained in this agreement you may be denied access to the site.

Privacy: Mierra Hair LLC recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Mierra Hair LLC or use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Mierra Hair LLC. The data that you choose to provide to us online and the data that we may collect is used by Mierra Hair LLC as follows: to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Collection of your Personal Information:

Mierra Hair LLC may collect personally identifiable information, such as your name. If you purchase Mierra Hair LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Mierra Hair LLC may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Mierra Hair LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MierraHair.com website.

Mierra Hair LLC encourages you to review the privacy statements of websites you choose to link to from Mierra Hair LLC so that you can understand how those websites collect, use and share your information. Mierra Hair LLC is not responsible for the privacy statements or other content on websites outside of the MierraHair.com website.

Use of your Personal Information:

Mierra Hair LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Mierra Hair LLC may also use your personally identifiable information to inform you of other products or services available from Mierra Hair LLC and its affiliates. Mierra Hair LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Mierra Hair LLC does not sell, rent or lease its customer lists to third parties.

Mierra Hair LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Mierra Hair LLC, and they are required to maintain the confidentiality of your information.

Mierra Hair LLC may keep track of the websites and pages our users visit within MierraHair.com, in order to determine what Mierra Hair LLC services are the most popular. This data is used to deliver customized content and advertising within Mierra Hair LLC to customers whose behavior indicates that they are interested in a particular subject area.

Mierra Hair LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Mierra Hair LLC or the site; (b) protect and defend the rights or property of Mierra Hair LLC; and, (c) act under exigent circumstances to protect the personal safety of users of Mierra Hair LLC, or the public.

Security of your Personal Information:

Mierra Hair LLC secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen:

Mierra Hair LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe:

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Mierra Hair LLC by contacting us here:

- Web page: www.mierrahair.com
- Email: orders@mierrahair.com
- Phone: (347) 796-0405

Changes to this Statement:

Mierra Hair LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Mierra Hair LLC encourages you to periodically review this Statement to be informed of how Mierra Hair LLC is protecting your information.

 

Shipping Policy:

 

After you order, it will take 48 business hours (not including weekends) to process your order (confirm credit card and verify card holder identity). After your 48 business hours processing it will take 3-5 business days to receive your package, you will receive your tracking number on the 3rd business day, all orders placed after 6:30pm EST are considered placed the next business day. Our shipping provider is the United States Postal Service (USPS). You have the right to decline the shipping insurance which does not hold Mierra Hair LLC liable for lost or stolen packages.
 
Exchange Policy: 

Exchanges are only made if Mierra Hair LLC made an error. We will only consider exchanges on hair extension products if the bundle is unused and remains tied.

·         Exchange packages must be accompanied by a copy of the original invoice.

·         Contact MUST be made within 3 business days after delivery for exchanges.

·         Merchandise must be received before a credit can be granted towards your next purchase.

·         Shipping & handling as well as insurance costs will be at the customer’s expense.

·         All sales are final as all hair selected is quality assured before shipping.

Important Federal Laws: Due to nature of our product and important federal laws and federal regulations, we cannot accept the return of used hair. We highly encourage that you thoroughly inspect and examine the hair without opening the bundles to make sure you are satisfied with the product.

Email: orders@mierrahair.com

Return Address: Exchange address will only be provided once return is requested within 5 day grace period.


Contact Information:

Mierra Hair LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Mierra Hair LLC has not adhered to this Statement, please contact Mierra Hair LLC at orders@mierrahair.com

or (347) 796-0405.